Questions
You have questions, we have answers! If you’re
still not completely sure about our process
send us an email at [emailprotected]
or give us a call at 888-591-2220
Do you offer financing?
Yes, we offer Klarna 0% interest-free payment plans and Partial.ly payment option with no credit check necessary.
Will taking my teeth impressions be Difficult?
Your teeth impressions are the foundation for your appliance either fitting your mouth perfectly or not fitting at all, so please read the step-by-step procedure manual carefully and check out our instructional video. Just follow the simple step- by- step instructions and your impressions will turn out great. The whole process should not take more than 20 minutes. Remember, were here for you every step of the way so get in touch with us if you have any questions. If your not sure your impression turned out okay, you can always snap a picture of it and email the photo of your impression to [emailprotected]
How does Dental Lab Direct charge so much less than the dentist?
First off, yes, you will be receiving the same exact custom-made dental appliances as your dentist would provide you. We are a commercial dental laboratory that has been working exclusively with dentists and dental professionals for over 25 years and are now open to the public. It’s very expensive for a dentist to run a dental office, and that costly overhead gets passed onto you. At Dental Lab Direct we are able to provide you with the same dentist quality appliances without the costly markup because our overhead costs are so much lower.
What happens after I place an order?
When your order is placed on the web site you will receive a “Thank You” page, which will have an online confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to Dental Lab Direct. If there are any problems with your order, one of our Sales & Service specialists will contact you by phone or e-mail.
We process and dispatch all orders within 1 business day, so you can expect your order delivered within 2-5 days, depending on your chosen delivery service. An automated tracking number will be emailed to you once your shipment is in transit. If you feel you did not receive your tracking number please check your spam folder.
If you still have questions, Email us, or call us at 888-591-2220
Can someone help me to choose the right dental appliance?
We understand everyone has different needs, and that’s why at Dental Lab Direct there is always a trained dental laboratory technician on staff to assist you. We listen to our customers and will help assist you with the best solution that will fit your lifestyle and budget.
What if my appliance becomes uncomfortable or doesn’t feel right?
Is your new dental appliance not fitting the way you expected? No worries, at DLD we make it easy to send your appliance back for FREE adjustments within the 30 day warranty timeframe. Just contact our customer support team and we’ll do our best to make it right. Like wearing a new pair of shoes a new dental appliance can take a little time getting used to. We don’t recommend you wear your new appliance all day the moment you receive it. Let your mouth get used to the appliance and gradually work up to wearing it full time. If you feel any pain or discomfort while wearing your new dental appliance stop using it immediately and contact us. Remember, DLD provides complimentary adjust to your new appliance, so just send us an email or give us a call l and we will discuss what needs to be done to make your appliance feel just right. We also suggest contacting a local dentist in your area as they can make adjustments for a minimal fee. These are a few alternatives you can do in the meantime.
– Eat soft foods
– Remove appliance when sleeping
– Clean daily
– Gradually work your way up to using your appliance all day
– Use an over-the-counter denture relief cream or gel
If you received your item within 30 days, please click here to create a packing slip for your return.
How soon can I expect my appliance and what is the shipping policy?
Expect your appliance to be delivered in about 3 to 4 weeks from the time DLD receives your impressions. Since all appliances are made to order a guaranteed delivery date cannot be determined. 3 way Standard shipping with USPS or UPS is used to deliver your items right to your door within 2-5 days. USPS Priority shipping is also offered for an additional fee. You will be emailed a tracking number, so you can monitor its progress.
Am I a good candidate for a DLD dental appliance?
Do you have at least 6 existing teeth on the arch you are making the partial on?
YES
Do you have healthy gum tissue?
YES
Are your teeth strong and stable?
YES
Is your mouth free from infection and cavities?
YES
Is the tooth or teeth you are replacing completely missing or down to the gumline?
YES
Have you had a recent tooth extraction or gum surgery in the past month?
NO
If you answered correctly to these questions, CONGRATULATIONS! You’re a great candidate.
Restrictions and warnings
Do not use the impression kit: if you can wiggle your teeth; if you have any current tooth pain; if you have any oral sores, gum disease, or bleeding gums.
Ask your dentist before use: if you have any loose fillings, loose caps, or cavities without fillings; if you have clicking in your jaw, jaw pain, tooth pain, facial pain, or have a difficult time chewing; and/or if you have serious breathing, respiratory or other health issues.
Stop use Immediately: if you develop sores, gum irritation or bleeding; if the product disrupts your breathing, causes any pain or discomfort, or gagging; if the product changes the way you bite lasting more than 10 minutes after the appliance has been removed.
These statements have not been evaluated by the Food and Drug Administration. These appliances are not intended to diagnose, treat, or prevent any disease.
