Truist Park Policies and Procedures | Atlanta Braves (2024)

Accessibility

With the help of an Americans with Disabilities Act (ADA) consultant, Truist Park was designed to be universally accessible and comfortable for all guests. Truist Park provides services and amenities specifically for fans. These include accessible parking, elevators and escalators, courtesy rides, accessible seating, accessible restrooms, lowered concession counters, drinking fountains, and an accessible seating concierge service.

For information on accessible seating and parking for individual games, please contact the accessible seating department at (404)-577-9100 (Option 5) or [emailprotected].

Our accessible seating specialists are committed to accommodating each guest with reasonable and appropriate accommodations based on each individual's needs.

Accessible shuttles are available in Lot N29 and can accommodate guests in wheelchairs or motorized scooters. Complimentary golf cart service is also available for guests parking in Red Deck, Orange Deck, Purple Deck, Yellow Deck, Silver Deck, Green Deck, Delta Deck, Braves 9 and Braves 11. Please note the golf cart service can only accommodate foldable wheelchairs and walkers. All shuttle services begin 2.5 hours prior to first pitch and end an hour after the game has ended. Shuttle services are provided on a first-come, first-served basis. Please alert the parking attendant if you would like to utilize this service when entering above-mentioned lots.

A complimentary wheelchair service is offered once guests arrive at the Truist Park gates. Guests can receive a complimentary wheelchair escort to and from their seats or other areas within the ballpark. Fans may request a wheelchair in the Ballpark app beginning 2 hours prior to first pitch or by connecting with a Braves or Guest Services representative on-site at Truist Park.

Accessible parking spaces are available in Lot 29 & Red Deck. Further details on accessible services may be found at braves.com/accessibleservices.

Address and Phone Numbers

Atlanta Braves - Truist Park
755 Battery Avenue Southeast/ 755 Battery Ave, SE
Atlanta, GA 30339

-OR-

Atlanta Braves - Truist Park
PO Box 723009
Atlanta, GA 31139-2704

Executive Offices: 404-522-7630
Season Tickets & Multi-Game Packages: 404-577-9100 (Option 1)
Current A-List Members: 404-577-9100 (Option 2)
Group Tickets & Single Game Suites: 404-577-9100 (Option 3)
Accessible Seating Departments: 404-577-9100 (Option 5)
Non-game day Meetings and Events: 404-614-2330
Ballpark Tours: 404-614-2310

Website: braves.com

Advanced Ticket Sales

Advanced ticket sales are available online only by visiting braves.com/tickets.

Alcoholic Beverages

Alcoholic beverages may not be brought into Truist Park. The sale and service of alcoholic beverages at Truist Park is managed by DELAWARE NORTH SPORTSERVICE. All guests are required to provide photo I.D. when purchasing alcoholic beverages.

The sale of alcoholic beverages ends at the bottom of the seventh inning at ballpark concession stands. Premium clubs will offer extended service. Alcoholic beverage service may end earlier at DELAWARE NORTH SPORTSERVICE & ATLANTA BRAVES management discretion.

Alcohol service policies at Truist Park include:

1. The legal drinking age in Georgia is 21. The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited.

2. Presenting fake ID by an underage person for the purpose of purchasing alcohol is against the law in Cobb County. Violators are ejected and subject to Citation by local Law Enforcement.

3. All DELAWARE NORTH SPORTSERVICE servers and management staff are certified by an alliance of professional and collegiate sports, entertainment facilities, concessionaires, stadium service providers, the beer industry, distillers, broadcasters, governmental traffic safety experts, and others working together to promote responsible drinking and positive fan behavior at sports and entertainment facilities.

  • Acceptable forms of identification, at point of purchase, are as follows:
  • Valid State/Territory Issued Driver's License with a Photo
  • Valid State/Territory Issued Photo Identification Card
  • Valid Passport (Written in English)
  • Valid U.S. issued Passport Card
  • Valid U.S. Military Identification Card with date of birth.
  • Valid International ID*
  • Guests over 21 years old with International identification other than a Passport (in English), may present their ID to a DELAWARE NORTH SPORTSERVICE international ID trained representative at Guest Services (Section 111). Upon validation, the guest will receive a tamperproof gold wristband printed with "International ID Verified". Guests may then present their ID for positive match, and wristband at any location to purchase / receive an alcoholic beverage. DELAWARE NORTH SPORTSERVICE venue and local alcohol rules apply, regardless of the alcohol service rules in the guest's home country.

4. Guests may only be in possession of a maximum of two (2) alcoholic beverages at any time while on the premises. This limit may be modified to less at the discretion of DELAWARE NORTH SPORTSERVICE. Guests in possession of more than 2 alcoholic beverages will have the excess beverages confiscated.

5. Alcoholic beverages may not be taken into or out of the Xfinity Club, Delta SKY360 Club, or Truist Club after alcohol service has concluded in non-club areas.

6. The ATLANTA BRAVES reserve the right to remove any guest who is being unruly or disruptive due to his or her intoxication, as well as deny any individual who appears intoxicated during his or her entry into Truist Park. Guests over 21 years old with International identification other than a Passport (in English), may present their ID to a DELAWARE NORTH SPORTSERVICE international ID trained representative at the Designated Driver Kiosk (near the Chop House Restaurant entrance.) Upon validation, the guest will receive a tamperproof gold wristband printed with "International ID Verified". Guests may then present their ID for positive match, and wristband at any location to purchase / receive an alcoholic beverage.

7. Guests (adults) providing alcohol to minors will be prosecuted to the fullest extent of the law.

8. Guests possessing alcohol who do not have proof of being 21 or older will be subject to arrest and citation.

9. Guests are not permitted to leave Truist Park with alcoholic beverages. Employees monitoring the exits will request that the guests finish or dispose of alcoholic beverages before exiting Truist Park.

A-List Member Service Center

The A-List Member Service Center features knowledgeable Braves ticketing staff to assist with A-List Membership needs. Interested Members should contact the Braves for more information on A-List pricing, amenities, and memberships at braves.com/alist. The A-List Member Service Center is located across from the Hank Aaron Statue in Monument Garden.

A-List Season Ticket Membership

The Atlanta Braves A-List Season Ticket Memberships make sure you have your seat for all the best matchups at Truist Park. Special benefits for A-List Members include discounts around Truist Park and The Battery Atlanta, exclusive access to Member-only events and experiences, and priority Postseason ticket options. For more A-List Member benefits, visit braves.com/benefits. If you have questions about the Atlanta Braves A-List Memberships or wish to discuss current availability, you may contact an Atlanta Braves Membership Expert by calling 404-577-9100 (Option 1) or visit us online at braves.com/alist. You can also meet with a Membership Expert in-person at your next Braves game by visiting the Sales Table located in Monument Garden just outside the A-List Service Center.

Alumni Sundays

Braves Alumni Sundays are another exciting feature of weekends at Truist Park. Former Braves Legends are on the Georgia Power Pavilion in The Plaza at 11:30 a.m. for pregame autograph sessions (subject to change). Alumni scheduled to appear are also subject to change without notice.

For more information on these and other promotions, please visit braves.com/promotions.

Animals

We welcome trained service animals recognized by federal law at Truist Park. "Service Animals" are defined as dogs (or in some cases, miniature horses) that are individually trained to do work or perform tasks for people with disabilities. Service animals must be leashed and under the control of their handler at all times. We ask that handlers connect with a member of the Truist Park Greeter or Security teams if they need to relieve their service animal after being admitted to the Truist Park event. There is an exit and re-entry process and Braves staff can assist with this at all Truist Park gates. All other animals are prohibited.

Artwork and Artifacts In The Ballpark

(See EXHIBITS)

Atlanta Braves Foundation

The Atlanta Braves Foundation is the charitable arm of the Atlanta Braves. The Foundation invests in programs that serve children, families and communities across Braves Country through grant making, strategic partnerships and signature programs. For more information or to make a donation, visit braves.com/give.

Atlanta Braves Foundation Auctions

Fans may bid on autographed memorabilia from their favorite Braves players during Braves games and online using the MLB Ballpark app. During Braves games, fans can visit the Atlanta Braves Foundation booth located directly across from the Guest Services Booth near section 111. The Atlanta Braves Foundation also hosts monthly online auctions via braves.com/charityauctions. All proceeds benefit the Atlanta Braves Foundation.

ATM Machines

For the convenience of our guests, there are four Truist ATM Machines located throughout the ballpark:

  • First Base Gate Section 118
  • Third Base Gate Section 133
  • Field Level Elevator Lobby (First Base)

Autograph Policy

Fans may request autographs from the time gates open until 1 hour prior to first pitch. At that time, ticket integrity in these areas will begin being enforced. Autographs are not guaranteed and are at the discretion of the player(s).

Automobile Trouble - AAA

As a service to our guests, the AAA Club will provide free emergency road service to any guest parked in the Truist Park parking lots experiencing car trouble during/after all home games. Guests requiring service should raise the hood of their car and see the parking attendant. Please put your four-way flashers on.

Truist Park Policies and Procedures | Atlanta Braves (2024)

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